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When I click on the screenshare or record buttons, nothing happens. Why?

The most likely problem is that you have pop-up blockers enabled. Make sure to allow pop-ups if you see an error message.

You may also see a message asking for permission to run java. You must also allow java to run.

In order to avoid this issue in the future, check the “Always Allow” box so that screenshare and record will automatically start next time.

Note that you may need to exit and re-enter the meeting room after allowing popups and java in order for screenshare and record to work.

Also note that if you are using Google Chrome, this may be the issue.

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